 IX Web Hosting has made a remarkable name for itself since its inception in 1999. Boasting their own data center, a highly professional website and very attractive hosting plans, they have managed to be added to the short list of companies that Best Host Reviews is reviewing. Over the course of our review of IX Web Hosting, a period of many months, they continuously improved their performance, reliability and customer service, resulting in extremely quick loading websites and high customer satisfaction. Reliability
During our extensive hosting experience with IX Web Hosting, we have had hardly any server outages. It would be a lie to say none of our test accounts have never been down - however, the uptime track record is impressive. The question is not IF downtime happens, the question is how often it happens and how quickly your hosting company can resolve the problem, and prevent it in the future. Our overall reliability experience with IX Web Hosting is positive. IX Web Hosting employs diesel backup generators, tested weekly, to ensure that no downtime is encountered over power issues. They also perform routine upgrades to their infrastructure, and do so in as unobtrusive a way as possible, which is a plus.
Price Value
IX Web Hosting, as with all of the hosts we review, are in the shared hosting market, one in which competition is fierce, and prices can only go so low. As a consequence, you tend to get a great deal for your money and IX Web Hosting is definitely competitive in this respect. They offer free site builder software, a free shopping cart, a wonderful customer control panel, and of course, great prices. Their billing cycles run from quarterly and semi-annual to 1 and 2-year billing cycles, on all plans. The longer the billing cycle, the higher the discount that is offered. On top of this, customer support well-covered: 24/7 phone support, a LiveChat interface and a snappy ticketing system make problem resolution painless
Control Panel
The basis of their control panel is H-Sphere. However, IX Web Hosting's programming staff has modified it heavily. Both LINUX and WINDOWS hosting accounts are provided with this control panel, which functions flawlessly with accounts on both platforms. It allows you to add, remove and manage your domain names, subdomains, FTP accounts, email accounts, mailing lists, auto responders, email aliases, MIME Types, Apache Indexes, PHP / ASP configuration, mySQL, PostgreSQL and MSSQL databases, SQL database users, as well as cancelling and resuming your account subscription and reporting problems through trouble tickets, all from one interface.
Customer Support
A cornerstone of IX Web Hosting's success has always been well-covered customer support. Their support staff has grown dramaticly over the years and continues to expand to try meeting the needs of their customers. They offer toll free phone support, web-based live chat, email support and a convenient ticketing system, all staffed 24 hours a day. |
